Brown Metal Handmade Candle Lantern with Glass Holder

Return Policy Overview

Our commitment to satisfaction extends to our return policy, offering you 30 days from the date of receipt to initiate a return for items that don't meet your expectations.

Eligibility Criteria for Returns

For a return to be accepted, the item must be in its original, unused condition, complete with all tags attached and in the original packaging. A valid receipt or proof of purchase is also required to process your return.

Initiating a Return

To begin the return process, please reach out to us at contact@dekoriaonline.com. Returns should be mailed to the address provided below. Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

Return Address: 3770 W. 80th Lane, Merrillville, IN 46410, USA

Please note, returns sent back without prior request or approval will not be accepted.

For any questions or further assistance regarding returns, feel free to contact us directly at contact@dekoriaonline.com.

Damages and Issues

Upon receiving your order, please inspect the items immediately. If you discover any defects, damages, or discrepancies such as receiving the wrong item, contact us right away so we can evaluate the situation and make it right.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned. These include perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), and personal care goods (e.g., beauty products). We also cannot accept returns of hazardous materials, flammable liquids, or gases. If you have questions about the return eligibility of your specific item, please get in touch with us.

Please note, sale items and gift cards are final sale and cannot be returned.

Exchanges

To ensure you get what you want quickly, we recommend returning the item you have and making a separate purchase for the new item once the return is accepted.

European Union 14-Day Cooling-Off Period

For customers within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, subject to the item being in its original, unused condition.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days. Please be aware that your bank or credit card company may require additional time to process and post the refund.

Should you not receive your refund within 15 business days after approval, please contact us at contact@dekoriaonline.com.

Order Processing Times

We typically process orders within 1-2 business days. However, during our busiest times, such as Black Friday and the holiday season, processing could take up to 5 business days. Your patience is greatly appreciated as we carefully prepare your order for shipment.

Shipping Carriers

For your convenience, we partner with trusted carriers like UPS and USPS. We select the best carrier based on your order's details and delivery location, aiming for the quickest delivery to your doorstep.

Shipping Times

All orders are dispatched from our warehouse in the United States. While we currently ship exclusively within the U.S., we're excited to announce plans to expand to Canada by late 2024.

• Standard shipping: 3-4 business days.
• Express shipping: 2-3 business days. Please note, these are estimated times and actual delivery can vary due to factors outside our control.

Shipping Costs

• Orders under $49.99 (before taxes) will have a standard shipping fee of $8.
• Enjoy free standard shipping on orders of $50 or more (before taxes).

Refunds and Returns

For a detailed overview, please see our Refund Policy. We accept returns of unused items in their original condition within 30 days of delivery. The full order amount, minus shipping costs for the return, will be refunded. Should your order arrive damaged, contact us immediately at contact@dekoriaonline.com with your order number and a photo of the item's condition. We'll address these concerns on a case-by-case basis, striving for a resolution that leaves you satisfied.

For any questions or further assistance, reach out to us at contact@dekoriaonline.com. We're here to help!